Contact Centre Communication Platform is a “Experience Centre” that offers proactive sales and services with analytical support, complementing digital channels. With this new technology approach, call experience is analysed during, before and after the call. With this analysing this platform proactively solve the problems of Akbank's customers at the source without creating a new call. With AI engine, platform also gives smart insights to users to ease their life and help them make more sales. New friendly brand identify talk with users like a human to make them feel as a friend.
17.5 million people die of sudden cardiac death every year. This application allows users to call people nearby rather than distant hospital for first-aid, and get guidance for accident witnesses to perform first-aid to victim before others arrive, which helps to shorten rescue time. It also encourages users who lack first-aid knowledge to get free training and help victims. To make it easier for users to start, the interaction design of this app is simple and straightforward. The design concept is based on collaborative work, which propose an efficient possibility to handle sudden death.
With the new design approach, the experience of Akbank ATM becomes future-proofed and supports a broad range of user types including both Akbank customers and non-customer users. It provides a mobile-like experience with a smart personalized dashboard based on user behavior patterns and their financial decision-making models.
In B2B banking App and WEB for Jysan Bank, a tremendous work on UX research has been done to identify the needs, abilities and further qualitative implementation of all functionality. Design is very clean and simple for use. Target audience of the project is CEOs and accountants. The greatest challenge was to cut the number of required fields via optimization and to relieve internal departments of the bank by transferring fields verification from manual to online and having added some new functional, which won't in online before that time.
It is a visualized mathematical function application (VMFA) for young students. Parametric design is adopted in the VMFA to make math symbols simply. It is represented in interesting parametrical shapes that can be printed by 3D printer. After adjusting mathematical parameters, mathematical functions can be easier understood by students. Meanwhile, it enriches the meaning of interaction. Gamification is to increase students' interests of learning mathematical functions. It's really a funny solution for the young generation to get knowledge.
SAIC's brand MG was challenged with a new market rollout and needed a custom HMI solution to support this strategic initiative. The design embraces new technology trends centered around connectivity digital touchpoints and smart assistants with an intuitive interface that strengthens consumers' emotional relationships with both the vehicle and the MG brand.
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